Privacy Policy

Information We Collect

We collect information you provide directly, such as:

• Account information, including your name, email address, and password.
• Membership, purchase, billing, and download information connected to subscriptions or digital products.
• Newsletter and free-resource signup details, including your name, email address, consent status, and requested resource.
• Contact form messages and any information you choose to include in them.
• Comments, saved content, content requests, search terms, and assistant questions submitted through the site.

We also collect limited technical and usage information automatically, such as IP address, browser or device information, pages viewed, referring pages, approximate location derived from technical data, cookie identifiers, and events that help us understand how the site is used and whether coaching content is useful.

How We Use Information

We use collected information to:

• Provide, maintain, and improve the coaching library, member areas, downloads, and site tools.
• Create and manage accounts, memberships, purchases, and access permissions.
• Send requested downloads, newsletter messages, account notices, purchase confirmations, and support replies.
• Respond to questions, troubleshoot issues, prevent abuse, and protect the security of the site.
• Measure site performance, content engagement, marketing effectiveness, and product usage.
• Comply with legal, tax, accounting, security, and operational obligations.

Payments

Payments are processed through third-party checkout and payment services. We do not store full payment card numbers on our servers. We may receive and store related transaction, subscription, customer, and entitlement information needed to provide access, issue receipts, support purchases, and maintain business records.

Email and Communications

If you subscribe to the newsletter, request a free resource, purchase a product, create an account, or contact us, we may send emails related to that action. Marketing emails include a way to unsubscribe. We may still send transactional or administrative messages when needed for your account, purchases, downloads, or support requests.

Cookies and Analytics

We use cookies, logs, and similar technologies to keep the site working, remember preferences, protect accounts, understand traffic, measure content performance, and improve the product. You can control cookies through your browser settings, but disabling cookies may affect account, checkout, analytics, and member-access features.

AI-Assisted Features

If you use the site assistant, your question and relevant site context may be processed to generate a response and improve the usefulness of the coaching tools. Do not submit sensitive personal information, private team information, or confidential strategy details through the assistant.

How We Share Information

We share information only as needed to operate the site and business, including with service providers that help with hosting, payments, email delivery, analytics, video, security, customer support, and similar operational needs. We may also share information if required by law, to protect rights and safety, to prevent fraud or abuse, or as part of a business transfer such as a merger, acquisition, or sale of assets.

Coach Sports LLC does not sell personal information. We also do not share personal information for cross-context behavioral advertising.

Data Retention

We keep information for as long as reasonably needed to provide the site, maintain accounts and purchases, comply with legal or accounting obligations, resolve disputes, enforce agreements, and preserve security. Retention periods vary based on the type of information and why it was collected.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee absolute security, so you should use a strong password and protect your account credentials.

Intended Audience

LaxPlaybook is intended for adults, including coaches and other adults involved in lacrosse. It is not intended for children under 13, and children under 13 should not create accounts, make purchases, subscribe, submit forms, or use interactive site tools.

Your Choices

You may unsubscribe from marketing emails using the link in those messages. You may also contact us to request access to, correction of, or deletion of personal information, subject to identity verification and any legal or operational limits that apply.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Continued use of the site after an update means the revised policy applies to your use of the site.